Frequently asked questions

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Where do you ship?

We currently ship to pan India.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for  UPI payments with Google Pay, Phone pay and Net banking.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: INR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Do you offer 3 or 4 times payment option?

We accept 3 times payment thank to our partner Affirm.

You will be able to chose that payment option on checkout.

3. Shipping

Where do you ship?

We currently ship pan India.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Do you offer fast shipping?

Same day delivery in selected cities will be available soon.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the delivery method you choose.

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

•  The item must have been sold on our online store
•  The item shouldn't have been used in any way and intact with the tags
•  Only damaged items will be accepted for return and an opening video is must
•  The return should be made within 7 days upon on receiving the product

To ask for a return, please contact our support using our helpdesk. We try to reduce the carbon footprint as much as possible. So we want to reduce the returns as part of it and which in turn we reduce the cost on the product. The process of return is calculated and paid by each and every customer in a typical e-commerce platform.

So if you find our products are comparatively less priced, it doesn't mean quality is compromised. Rather we want to reduce other expenses and keeping it as simple as possible.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

No, the buyer has to pay for the return shipments. Since we don't include the cost of the return in our pricing strategy the buyer has to pay for their returns unfortunately.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

5. Other questions

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family.

To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.

Any of your friend who decides to place their first order using your referral link will get enjoy a 100 INR discount. In return you will be credited to 50 INR too for helping us spread the word.

For more information, please refer to our referral program terms & conditions.

Do you have physical stores?

We currently don't have any physical stores under our brand name. But you can call us and book an appointment to visit our warehouse for in-person shopping experience.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.