Refund policy

Return & Refund Policy

At Neemai, we strive to ensure you love every purchase. However, if something isn’t right, we’re here to help.

Important: Only size exchanges are permitted, and only for the same product. Exchanges for a different size of a different product are not possible.

1. Return Eligibility

You may request a return or exchange if:

  • The item is unused, unworn, and in original condition

  • All LABELS are intact

  • The request is raised within 7 days of delivery

  • Refund is issued as store credit ONLY

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn garments

  • Pure white and off white based dresses

  • Custom-made or altered items

  • Items purchased on clearance or final sale

Note: Due to hygiene reasons, maternity wear once used is not eligible for return.

3. Return Process

To initiate a return:

  1. Please whatsapp to the no, +91 9080400431 only.

  2. Share your Order ID and reason for return

  3. Our team will guide you with return instructions

  4. Only size exchanges or damages are accepted. For damage claim, the opening video is must.

4. Return Shipping

  • Customers are responsible for return shipping charges

  • We recommend using a trackable courier service

5. Refunds

  • Once the returned item is received and Refund will be issued as store credit ONLY and the respective shipping charges will be deducted from the credit.

  • Store Credit will be credited to the customer account within 5–7 business days

6. Exchanges

  • Exchanges are subject to product availability

  • If unavailable, a refund will be issued as store credit.

7. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, orders cannot be cancelled

For any support, contact us at +91 9080400431