Refund policy

Return & Refund Policy

At Neemai, we strive to ensure you love every purchase. However, if something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return or exchange if:

• The item is unused, unworn, and in original condition

• All LABELS are intact

• The request is raised within 7 days of delivery

• Refund is issued as store credit ONLY

2. Non-Returnable Items

The following items are not eligible for return:

• Used or worn garments

• Pure white and off white based dresses
  

• Products without original tags or packaging

• Custom-made or altered items

• Items purchased on clearance or final sale

Note: Due to hygiene reasons, maternity wear once used is not eligible for return.

3. Return Process

To initiate a return:

1. Email us at neemaifashion@gmail.com

2. Share your Order ID and reason for return

3. Our team will guide you with return instructions

4. Return Shipping

• Customers are responsible for return shipping charges

• We recommend using a trackable courier service

5. Refunds

• Once the returned item is received and Refund will be issued as store credit ONLY

• Store Credit will be credited to the customer account within 5–7 business days

6. Exchanges

• Exchanges are subject to product availability

• If unavailable, a refund will be issued

7. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order

• Once shipped, orders cannot be cancelled

For any support, contact us at neemaifashion@gmail.com or call +91 9894655361